Clear expectations for your mobile car-care request.
These service terms explain how website requests, estimates and mobile appointments work with SteamClean Co. NZ in Napier, Hastings and Havelock North.
Before you submit
How the service process works
A request is not yet an appointment
Submitting the website form asks our team to review your preferred service, place and time. Your appointment becomes final only after we contact you and confirm availability and the service details.
Clear pricing before work begins
Website prices are in New Zealand dollars and are the customer price shown for the selected vehicle and services, with GST included where it applies. No online payment is taken. Any change in scope or price must be explained and agreed with you before additional work begins.
A suitable mobile-service location
The vehicle must be at a safe, legal and reasonably accessible address within the listed service areas. Tell us about restricted parking, apartment or workplace access, and any other site limitation. We will confirm location, access and any water or power arrangement before the appointment is final.
Timing and weather can change
Durations and arrival times are estimates. Vehicle condition, access and weather can affect the plan. If conditions make the service unsafe or unsuitable, we will contact you to agree a practical alternative.
What we need from you
- Provide accurate contact, vehicle, address and access details.
- Make sure you have permission for the vehicle to be serviced at the nominated location.
- Remove valuables and personal items that could obstruct the requested work.
- Tell us about fragile areas, existing damage, stains, modifications or other relevant concerns.
- Contact us as early as practical if you need to change or cancel a requested or confirmed time.
Results and customer rights
We carry out the confirmed service with reasonable care. Results vary with material, age, prior damage and vehicle condition, so complete stain, odour or scratch removal is not promised unless we specifically agree otherwise.
Nothing in these terms limits rights that cannot legally be excluded, including applicable rights under New Zealand consumer law. Contact us promptly if you believe something about the completed service needs attention so we can review it fairly.
Privacy and website use
Please submit only the information needed to review your request. Do not enter card, banking or password details. Our privacy notice explains temporary draft storage, form delivery and optional measurement choices.
Read privacy informationNeed to confirm something first?
Ask about access, availability, payment arrangements or the service scope before submitting.